Returns & refunds

Unopened, sealed products in their original packaging can be returned within 7 days of delivery for a refund or exchange.

For hygiene and safety reasons we cannot accept opened, tested or used fragrances, perfume oils or beauty products — unless the item arrived damaged, defective or different from what you ordered.

Please inspect your parcel on arrival. If anything is damaged or incorrect, send photos on WhatsApp within 48 hours of delivery and we'll replace it or refund you in full, including delivery.

Message us on WhatsApp (0904 233 6294) or use the contact form with your order number and reason. We'll confirm eligibility and share return instructions. Return shipping for change-of-mind returns is covered by the customer.

Once we receive and inspect the item, refunds are issued to your original payment method (or bank account for transfers) within 5–7 business days.